How to Change the ExCM Forgot Password recovery option from Q&A to Email (Manual Method)

When using ExCM you can disable the reset user password security question dialog and instead turn on the email reset password option by making the changes below to the extranet web application's web.config file.

Note: These web.config edits will need to be done on each SharePoint server in your farm.

In the <membership /> section of the web.congif file, the <add /> tag must have the requriesQuestionAndAnswer attribute set from ‘True’ to 'False'.

In the <extranet /> section of the web.config file, the <membershipSettings /> tag must have the passwordResetTemplate attribute set from “SetNewPassword” to "EmailGeneratedPassword".

After making these changes to the web.config file this should remove the password answer and question from the registration and add extranet users pages. This only needs to be applied to the web.config file of your content site.

Below you will find the expected changes that users will experience, once the password reset has been changed from the question and answer to the email setting.

After the user clicks the “Forgot your password?” link the “Reset My Password” page will ask for the user’s email address, then they will need to click Next.

Once the system has confirmed the user’s “Username” they will click Finish.

Next, the user will receive an automated email with a temporary password.

Next, the user can return to the “Password Changed Successfully” page and then click “Continue to login”.

At the Sign, In page, the user will need to use the new temporary password from your email and click Sign In.

NOTE: The temporary password is case and character sensitive.

Once the user is signed in they will need to select the drop-down button next to the username, and then select “Change My Password”.

Within the “Change My Password” page the user will need to use the temporary password, then create a new password using the green strength bar as a gauge for a secure password. Next, the user will need to confirm the new password and then click Finish.

At this point, the user will stay logged in and will use the newly created password the next time they log in.

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