Unlock User Accounts
Tip: The Site Sponsor is granted external user account management permissions by the SharePoint Administrator. There are several choices that the SharePoint Administrator can make when setting up a Site Sponsor. To understand the various choices and permissions of the Site Sponsor, visit the How-To Articles under Self-Service entitled "Configure Extranet Site Sponsors". Unlock Accounts is available if the Site Sponsor has been granted Site Sponsor Permissions to Unlock Accounts. The extranet users in the list to unlock include extranet users for the sites listed in the Administrative Security Definition of the Site Sponsor's configuration.
On the Manage Sponsor Accounts page, the Site Sponsor can unlock user account records by first selecting the user account that needs to be edited then clicking on the Unlock Account icon in the Ribbon (assuming the Site Sponsor has been granted this capability):

After clicking on Unlock Account, the Site Sponsor will be asked to confirm that they want to unlock the account:

Clicking OK will immediately unlock the account and change the status in the Unlocked column to green:

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