Troubleshoot "System Check" Error Messages During Installation

When you run the ExCM Configuration Wizard as part of installing ExCM, before the solution is deployed to your farm a series of system checks are performed, as shown in this dialog box:

 

Extranet Collaboration Manager 2013 Setup

 

This article provides background information and troubleshooting advice for common scenarios where one or more System Checks fail.

 

System Check Error: Timer Service account cannot modify configuration database

Background:

ExCM 2016 and 2013 R2 install a timer job named "Extranet Global Configuration Timer Job".  This timer job is responsible for making changes to your web.config files when you use one of the ExCM Central Administration pages to make extranet configuration changes.  The timer job needs to write to your SharePoint_Config database to keep track of the changes it is making to your web.config files.  So, we check to make sure the account identity of your SharePoint Timer Service (Service Name is SPTimerV4, program name is OWSTIMER.EXE) has permissions to write to the SharePoint Configuration database.  If we can't verify these permissions, the check will fail.

 

Question:  Have you been running the ExCM installer with "Run As Administrator" on your Central Administration server?  If not, you always need to make sure and do that.

 

Troubleshooting:

  1. On the Central Administration server, open Windows Services and find the SharePoint Timer Service and determine the account that the service runs as.  (It usually your "farm" account, but in some environments it might not be.)  For example:

    SharePoint Timer Service
     
  2. On your SQL Server for the farm, open up SQL Management Studio and check the security settings on the SharePoint Configuration database.  Make sure that your SharePoint Timer Service account has the correct permissions on the SharePoint Configuration database.  Use this example as a guide:

    SQL Management Studio for security settings check

    Database User check
  3. If your SharePoint Timer Service account does not have the appropriate permissions, then give it these permissions, then start and stop the service on each server in your farm, and finally, retry the ExCM Configuration Wizard.
  4. If your SharePoint Timer Service account does have the appropriate permissions, then your farm is producing a "false positive" error message and you can safely by-pass the System Checks by performing a manual deployment of the ExCM solution as outlined in this article:

    Manual Deployment Procedures for ExCM

 

©2019 PremierPoint Solutions. All Rights Reserved. 

Create your own Knowledge Base